Back to all articles Tv Aerial Repair

Diagnosing common TV aerial problems: A troubleshooting guide

TV Aerial Troubleshooting Guide

TV aerial issues can be frustrating, especially when your favourite programme is interrupted. Fortunately, many aerial-related problems can be diagnosed with a few simple checks. In this guide, we'll walk you through common aerial faults and how to troubleshoot them.

Common Problems and Solutions

1. No Signal or 'No Channels Found'

Usually caused by complete disconnection between TV and aerial
Check:
- Cables and connections
- Damaged or disconnected coaxial cable
- TV functionality

2. Pixelated or Frozen Picture

Signs of weak signal strength or interference
Possible Causes:
- Misaligned aerial
- Corrosion
- Weather damage
- Environmental changes (new buildings, trees, construction)

3. Missing Channels

Specific channels lost while others remain
Check For:
- Incorrect tuning
- Low signal strength for certain frequencies
- Faulty splitter

4. Intermittent Reception

Common Causes:
- Loose cables
- Old connectors
- Weather-sensitive components
- High winds and rain damage

5. Multiple TV Issues

If more than one TV is affected, check:
- Distribution system
- Amplifier
- Aerial itself

Professional Help

A professional inspection ensures the root cause is correctly identified. Technicians use signal meters and other diagnostic tools to provide accurate assessments and efficient solutions. While some minor issues can be resolved by checking cables or retuning the TV, persistent problems should be evaluated by a qualified engineer.

Need Help With Your TV Aerial or Satellite Dish?

Our expert technicians are ready to help. Book a survey today!

BOOK A SURVEY

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

How we use cookies

Home Digital Services uses cookies for the following purposes:

Essential cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.
Analytics cookies: We use analytics cookies to understand how visitors interact with our website, helping us improve our services and user experience.
Functionality cookies: These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features.

Third-party cookies

In some cases, we use cookies provided by trusted third parties. This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web. These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content.

List of cookies we collect

The below lists the cookies we collect and what information they store.

Cookie	Description
`hds_consent`	Stores your cookie consent preferences for this website.
`_ga`	Google Analytics: Used to distinguish users and track website usage.
`_gid`	Google Analytics: Used to distinguish users for 24 hours.
`_gat`	Google Analytics: Used to throttle request rate.

Managing cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, please note that some parts of our website may not function properly if you disable cookies.

More information

If you have any questions about our use of cookies, please contact us.

When you supply any personal information to Home Digital Services we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Home Digital Services will only be used within Home Digital Services and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to Home Digital Services or otherwise engage in any disruptive behaviour on Home Digital Services, Home Digital Services can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, Internet provider and law enforcement agencies about the content and your behaviour.

What information do we collect?

We may collect the following information:

Name and contact information including email address and phone number
Address and postcode
Information about your property and TV aerial/satellite requirements
Other information relevant to customer surveys and/or offers

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process and manage your service booking
To contact you regarding your enquiry or appointment
Internal record keeping
We may use the information to improve our products and services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your personal information

You have the right to request a copy of the personal information that Home Digital Services holds about you and to have any inaccuracies corrected. Please address requests to the Data Protection Officer.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure (the right to be forgotten)
The right to restrict processing
The right to data portability
The right to object to processing

Contact us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us.